conf 89
Summary 91
Chapter 7: "For Annoyance, Press 1"??”Voice Menus and IVR 93
Four Rules of IVR 93
Voice Menus??”AsteriskNOW's IVR Generator 94
Voice Menu Steps??”The Voice Menu Flow 95
DISA??”Direct Inward System Access 96
Recordings??”Menus and System Playbacks 97
Table of Contents
[ iii ]
Time Based Rules 99
Ring Groups 101
Enough Theory, Back to Voice Menus 103
Summary 107
Chapter 8: Voicemail, Conferencing,
and Parking??”Advanced PBX Services 109
Comedian Mail??”The Asterisk Voicemail System 109
Voicemail General Options 110
Voicemail Message Options 111
Voicemail Playback Options 112
MeetMe Conferencing 112
Conference User and Administrator Key Presses 113
Defining a New Conference Room 114
General Conference Options 114
Conference Password Settings 115
Conference Room Options 115
Call Parking 116
Summary 117
Chapter 9: "Please hold, we'll be with you
shortly"??”Simple Call Queues 119
Queue General Options 120
Queue Options 121
Utilizing Call Queues 121
Summary 123
Chapter 10: General AsteriskNOW
Management??”Monitoring, Backups, and More 125
AsteriskNOW General Options 125
Local Extension Settings 126
Agent Login Settings 127
Extension Options 127
AsteriskNOW Backup 128
Asterisk Logs 129
AsteriskNOW System Info 130
AsteriskNOW Active Channels 132
AsteriskNOW Graphs 133
Summary 134
Chapter 11: Hard Core AsteriskNOW 135
AsteriskNOW Advanced Options 135
Music on Hold 136
Why Do You Need Multiple Music On Hold Classes? 137
Table of Contents
[ iv ]
VM Email Settings 137
Global SIP Settings 138
General SIP Settings 139
Type of Service Settings 139
NAT Support Settings 140
Global IAX Settings 141
General IAX Settings 141
Jitter Buffer Settings 141
IAX Registration Options 142
Codecs Settings 143
Change Password 143
Setup Wizard 143
Gaining Root Access to Your AsteriskNOW via SSH 143
The Asterisk Command-Line Interface (CLI) 146
The Asterisk Dial-Plan Language (extensions.
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